General Questions, Wholesale Inquires, Jewellery Care & More

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frequently asked questions

How do I track my order?

When you checkout you will be prompted to create an account where you'll be able to track your order. Or send us a message via our contact page for more specific details.

What kind of sales tax are incurred?

All purchases delivered within Australia will incur standard GST rates. International orders may incur taxes and/or duties as required by the country to where the order is delivered.  Please check with your country’s local customs office regarding specific taxes and/ or duties. These duties and taxes are not the responsibility of Balyck Jewellery and are solely the responsibility of the customer.  International Customers-please note that you may be charged a currency conversion fee from your bank. Any such fee is not the responsibility of Balyck Jewellery and is solely the responsibility of the customer.

Returns and Exchange Policy?

A request to exchange must be made within 7 business days of receipt of the goods. All requests are to be made via email at jessica@balyck.com.au. BALYCK Jewellery does not provide refunds on any items purchased. An Exchange Form will be issued to the customer upon a request to exchange. This must be sent back completed with the items to be exchanged. Products which do not have the original tags and Exchange Form completed will not be eligible for exchange. All jewellery returned for exchange must be new, unused, with BALYCK Jewellery tags still attached and in its original packaging. Once the product has been received and it’s condition assessed by BALYCK Jewellery and confirmed as new, unused and eligible for exchange, the replacement product will be dispatched. There is strictly no return on earrings for hygiene purposes. Exchanges can only be made for jewellery of equal or greater value. All shipping charges for exchanges are incurred by the customer. Customers who are located outside of Australia may also incur duties and taxes.   All jewellery is thoroughly quality controlled and checked for any faults before it is dispatched to the customer. Should you receive an item which is faulty, please contact BALYCK Jewellery immediately via email at jessica@balyck.com.au

What shipping carrier do you use?

Shipping will be via Australia Post-Express Post for domestic delivery within Australia or Express Courier International for International Deliveries.

When will I get my order?

Australia and New Zealand please allow up to 5 days. International orders please allow up to 14 days.

Can I get store credit?

We will happily offer a credit note if you simply change your mind once you have received your purchases. The Return and Exchange Policy conditions apply.

Can I cancel my order?

Once an order is submitted we are unable to change or cancel your order. Please ensure to check all orders prior to confirming any transactions.

How Do I care for my jewellery?

Place your Balyck Jewellery pieces in a soft sealable pouch (preferably velvet or silk) with a tie knot top to ensure dust won't easily get to it. This will help avoid abrasion with other jewellery pieces. Furthermore, it is highly recommended to store your pieces in a cool dry place.
Be mindful to remove your Balyck Jewellery pieces prior to hand washing, showering or swimming. This is a vital preventive measure to ensure longer-lasting wear of your beloved jewellery items.
Do not wear lotion around your neck or wrists when wearing costume jewelry for the same reasons listed above as it could ruin the finish on the necklaces/bracelets.
Your jewellery should always be put on last and taken off first while dressing to avoid chemicals such as, perfumes, deodorants, hair spray, household cleaning fluids, make-up and other cosmetics.
If you wish to clean your jewelery cleaning agents that are used for fine jewelry can also be used to clean fashion jewelry. However, it is very important to check the ingredients of the cleaning solution before using it on a piece of jewelry. Products that have acid, alcohol, ammonia and vinegar are to be avoided as these can rust and damage your jewelry. In short, do not use abrasive jewelry cleaners.
If you do clean your jewelery as mentioned above, please ensure to dry thoroughly because the moisture will cause deterioration to your jewels. Be sure to gently clean your jewelry with a soft cloth.

press inquiries

If you would like to blog our pieces or feature us/collaborate with your company please fill out the form below.

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wholesale inquiries 

To include our pieces with your wholesale inventory, please fill out the form below.

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General Inquiry Form

For general inquires, please fill out the contact form below. Due to the high volume of emails we receive we do our best to respond within 48 hours.

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Shipping & Delivery Policy

We ensure that all international duties are paid. There are no additional fees for international shipping.

The following table sets out our shipping fees:

 
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Please choose carefully as we do not accept any changes or cancellation requests post purchase.

Please ensure that you supply us with the correct postal information. It is solely your responsibility to ensure that you provide us with accurate and up to date information. We are not responsible for missing or lost items due to incorrect data entries by you. We will not refund or replace any item lost as a result of your failure to provide us with correct Personal Information.

Although we will do everything reasonable to ensure that your item is sent safely to you, and we will not be held for any items lost in the postal process. It is solely and exclusively your responsibility to ensure that you provide us with accurate and up-to-date Personal Information. We are not responsible for missing or lost items due to incorrect data entries by you. As per the Australian Consumer Law guidelines, we are not required to pay for losses that are not caused by a third party agent (post office).

All of our product will be posted via registered post. However, if you want take our additional insurances please contact our office on info@balyck.com to find out how.

Product and Stock Policy

Limited Addition

As you are no doubt aware, all of our items are hand made. As all of our pieces are hand crafted with unique gems and stones from around the world, we require our valued customers to pre-order all limited addition pieces. This is to ensure that you do not miss out on the opportunity to own a handcrafted, unique and one-of-a-kind item. You cannot purchase any limited addition pieces unless you pre-order them. Therefore, to avoid disappointment, please ensure that you place your orders in as soon as practicable.

We try to take all reasonable steps to meet all orders and requests in a timely fashion. However, in some cases due to circumstances beyond our control, our production can be delayed. Therefore, there may be some additional waiting time on our limited addition and/or one of items.

Custom Made Items

From time-to-time we take customer orders. If you order a custom made piece/s from us, please choose carefully as we will not be able to exchange or refund any custom made pieces. We don’t refund or exchange for change of mind. Further, we require up front payment for all custom orders.

Warranties

Our items are all protected under the Australian Consumer Law. Under the Australian Consumer Law, you are entitled to a replacement or a refund for any major failure or breakdown of an item. You are also entitled, under Australian Consumer Law, to have any significantly damaged items repaired to an acceptable quality if they are subjected to Major Failure.

You have rights pursuant to Australian Consumer Law. However, further to your rights under the Australian Consumer Law, we also offer additional warranties. We offer an additional three months warranty on all of our stock.

We do not offer the abovementioned warranty against breakages, gradual degeneration, general wear and tear, accidental breakage, careless or reckless handling, improper use and alterations. If you believe that you have any claim under warranty then please email info@balyck.com.

Product Liabilities

As lawfully permitted, and as per the Terms, we have no liability to you or any other entity or natural person for any loss and/or damage which may be caused directly or indirectly and related to your purchase of our products.

Product Disclaimer

We have made every endeavour to ensure that all of the information contained in our website, including prices and measurements are correct at the time of publication. However, we cannot unequivocally guarantee that all items displayed online are always completely up to date and in stock.

Returns & Exchanges

Please choose carefully because we do not offer any exchange or refund for a change of mind.

Damaged Stock

If you receive a damaged item, please contact us on info@balyck.com

Terms and Conditions

Welcome to Balyck Jewellery.

This website is owned an operated by Balyck Jewellery. In these Terms and Conditions, Privacy Policy and Cookies Policy and any other terms associated with our website https://www.balyck.com (“Website”) the following expressions: Balyck, we, us, and our will be used interchangeably as references to Balyck Jewellery, ABN 98 404 065 930.

The Terms and Conditions, Privacy Policy and Cookies Policy and any other terms associated with our Website (“Terms” ) may be subject to amendments at any time and at our complete discretion. Therefore, we recommend that you ensure you review the Terms every single time you review or access our Website. Generally, unless otherwise specified, the amended Terms will commence on the date that they are posted.

By way of accessing and utilising this Website, you unequivocally and irrevocably agree to be bound by all of our Terms. Further, by way of accessing the Website you agree to be bound by laws and regulations that are applicable to this Website. If you do not accept the aforementioned conditions, then you should refrain from using this Website. If, at any time, we believe you are doing the wrong thing then we reserve the right to terminate, suspend or monitor your access to our website at any time for any period of time.

Customer Account

In order to purchase our jewellery online, you, as the customer, must create an online account via our website (“Customer Account”). To set up an account with us you must be:

  1. at least 18 years of age; and
  2. possess the cognitive capacity and legal ability to enter into a legally binding agreement; and
  3. provide us with your most up to date contact details, namely your email address.

If you do not meet the aforementioned criteria, we reserve all rights to terminate your account without any notice to you.

To successfully set up a Customer Account with us, you must enter your personal and private information, such as: name, email address and postal address (“Personal Information”). It is solely and exclusively your responsibility to ensure that you provide us with accurate and up-to-date Personal Information. We are not responsible for missing or lost items due to incorrect data entries by you.

Further, when setting up a Customer Account with us, you must select a username and password. It is solely your responsibility to ensure this information is kept completely confidential. Importantly, you are solely responsible/liable for all and any activity that occurs under your Customer Account. You are also solely liable and accountable for all purchases made via your Customer Account. We retain full discretion to monitor your account and will delete, suspend, or alter your account if you are engaging in any unlawful or unethical conduct.

We agree that at all times we will take all reasonable steps to ensure that any personal information that is collected or provided directly or indirectly by https://www.balyck.com is held in the strictest of confidence to the best of our ability.

We will:

  1. not sell, lease or rent any personal information to third parties;
  2. take all commercially reasonable steps to ensure that personal information is adequately protected from, inter alia, misuse and/or unauthorised access by third parties; and
  3. not disclose or utilise the personal information.

Accuracy of Content

Although we take care in investigating and researching the content of the Website, we do not provide any guarantees or warranties that the content is completely accurate. In no way will we be held accountable for any incorrect, misinterpretation or mistaken content of the Website. It is your responsibility to conduct your own investigations in respect of the content discussed on our Website.

Liability Limitations

We will not accept any responsibility at all for actions taken by persons and/or entities after reviewing the Website content. Your ability to access this Website depend on factors out of our control and we do not take or share any responsibility, and do not provide any warranties that the Website will be accessible at all times.

External Links

We do not control that linked sites included or referred to on our Website. Therefore, we are not responsible for the content of any linked site or any link contained in a linked site, or changes or updates to such sites. Further, the inclusion of any link does not imply endorsement by us of the site or a relationship with the organisations to which links are provided.

Secure Data

The transmission of data over the Internet cannot be guaranteed as totally secure. Therefore, we do not warrant and cannot ensure the security of any information transmitted to us by you. You must take your own precautions to ensure that the process you use to access this Website does not expose you to viruses or other form of interference which may access your information and may damage your computer system. Any information you transmit to us is at your own risk.

Copyright & Intellectual Property

We own the rights to all content on the Website, including but not limited to all branding, unless permitted by way of the Copyright Act 1968 (Cth). All rights are reserved. Nothing from the Website should be reproduced, adapted, transmitted in any way unless we have provided our written consent.

Your Privacy

Please refer to our Privacy Policy & Cookies Policy, which may be accessed via this website.

Governing Law and Jurisdiction

In the event of a dispute regarding these Terms, the laws in force of the state of New South Wales, Australia will apply. You agree to unequivocally and irrevocably submit to the non-exclusive jurisdiction of New South Wales, Australia.

Privacy Policy and Cookie Policy

Introduction

We are committed to protecting the privacy of our contacts, customers, suppliers and employees. We are also committed to complying our obligations under the Privacy Act 1988 (Cth) (“Privacy Ac”).

This Privacy Policy and Cookie Policy (“Policies”) outline the way in which Balyck collects, holds, uses and discloses Personal Information. Personal Information is means any information and/or opinion about a natural person, for example: name, date of birth and address (Personal Information is discussed below). This also includes all personal information that we may collect by way of our Website: https://www.balyck.com, any sub-domains, top-level domains, mobile sites and/or apps. Further, we may directly or in-directly collect non-personal information via tracking technologies such as Cookies. An example of the non-personal information that our office may collect is: data relating to your online activities and/or your IP address.

By using our Website, applications and services, or by simply providing us with your information, you are expressly consenting to us collecting, holding, using or disclosing your personal information as described in the Policies.

From time-to-time, we may alter the Policies. All changes will be published on our Website. It is your sole responsibility to ensure that you check our Website regularly to make sure you are familiar with any updates or changes.

If you have any questions or comments about the Policies, please refer to the “Complaints” and/or “Contact Us” in our Terms.

Definition of Personal Information

We may collect the following personal information:

  1. Personal contact details such as: name, role or position, postal address, email address, mobile number, landline number and fax number, and credit card or banking details; and
  2. If you are an employee or prospective employee, information about your qualifications, skills and work experience; and
  3. Your device information, such as: IP address, geo-location, computer connection information, statistics on page views, traffic to-and-from other websites, and web-log information; and
  4. Information relating to your circumstances and affairs relevant to the matter/s in which we are instructed; and
  5. Particulars about the products that you have purchased from our Website and/or information about the products that you have viewed or enquired about; and
  6. If you are a supplier or prospective supplier, information about your business skills, services, products and prices; and
  7. Any other information that we may require from you in order to facilitate your purchase; and
  8. General information that you may provide us through telephone dealings or by way of customer surveys.

You guarantee that any personal information that you provide to us, or that we collect from you, is your own and that you are lawfully authorised to release it. We are in no way responsible to the improper use of parties’ information.

Reasons for the Collections of Personal Information

We collect personal information by various means including when:

  1. you contact us directly or indirectly with a question or inquiry; and/or
  2. you subscribe to our newsletter; and/or
  3. you attend a seminar or event where we are hosting or presenting; and/or
  4. we use third parties to analyse traffic at our website, blogs, social media channels, which may involve the use of cookies; and/or
  5. you visit our website; and/or
  6. you use services available through our website, our blog and Social Media channels.

Where practicable, we collect Personal Information about you directly from you. However, we may have collected information about you from a third party such as a client, a third party information provider, the courts or a person responding to our questions or inquiries.

We may collect, hold, use and disclosure you personal information in order to:

  1. complete sales transactions; and
  2. send our customers updates, support and administrative messages, technical notifications and reminders; and
  3. send promotional messages; and
  4. respond to your enquiries; and
  5. give you access, enjoy and utilise our website and on-line store; and
  6. employ competent and diligent personnel; and
  7. consider your employment application; and
  8. protect and improve our website and on-line store; and
  9. optimise our customers’ experience, and to preform analytics, conduct research and for advertising/marketing purposes; and
  10. administer customer rewards, contests, surveys and/or other miscellaneous promotional activities.

Subject to our confidentiality obligations, we may share some relevant personal information with:

  1. parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions; and
  2. our e-mail marketing provider for the purposes of providing you our newsletter, invitations and general updates; and
  3. third party service providers who assist us with archival, auditing, accounting, legal, business consulting/development, website or technology services.

We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, or in response to a subpoena, discovery request or a court order.

General Website & Cookies

Our Website uses Cookies to distinguish you from other users and in order to help us to improve your experience when browsing our Website. Cookies allow you to navigate between pages efficiently and to log in areas of the website for which to choose to register. You may wish to restrict, block or delete the Cookies that are set by our Website. You may do so through your browser settings. However, deleting or blocking Cookies may hinder the functionality of our Website. If you prevent the use of Cookies, we cannot guarantee how our website will perform for you.

Google Analytics

Google has developed Google Analytics Cookies which assesse performance. For more information about Google Analytics cookies, please see Google’s help pages and privacy policy.

General Security

We may choose to hold your Personal Information in hard or soft copy form. Despite us taking all possible and reasonable steps to ensure that your Personal Information is sufficiently protected, we cannot make guarantees as to the absolute protection of your personal information.

Marketing Messages

We may from time-to-time send you notifications of our sales and/or special offers, otherwise known as direct marketing (“Marketing Message”). These Marketing Messages may be sent to you visa SMS, email, post or Social Media. All of our Marketing Messages are prepared and sent in accordance with the Spam Act 2003 (Cth) and the Privacy Act.

Further, if you visit our online store and do not finalise your purchase, we may send you a reminder notifying you of your unfinished purchase. We will also prompt you to complete your purchase. You have to right to opt out of receiving Marketing Messages at any time.

Third Party Websites

From time to time our Website may refer to you provide links to third party websites. These links are only provided to you for ease of reference. We are in no way responsible for the policies or practices of these third party websites. We strongly encourage you to review each and every third party websites’ Terms & Conditions and Privacy Policies prior to accessing them.

Accessing, Correcting and Updating Personal Information

You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days.

There may be some circumstances where we may refuse to give you access to your personal information and these include where:

 

  1. giving access would be unlawful; and/or
  2. we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety; and/or
  3. giving access would have an unreasonable impact on the privacy of others; and/or
  4. the information could reveal the intentions of a party in negotiations; and/or
  5. giving access could prejudice the taking of appropriate action in relation to unlawful activity; and/or
  6. we cannot identify you; and/or
  7. giving access could reveal evaluative information in a commercially sensitive decision making process.

If you request to correct your Personal Information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record. Please note that if you have a more complex request that requires detailed investigation, then we reserve the right to extend and additional costs of disbursements onto you. These actions can usually be taken by contacting us via the contact information on the “Contact Us” section below.

General Complaints

If a breach of the Policies occurs, a complaint may be made to us by sending it to: info@balyck.com . We will endeavour to respond to any complaint within 30 days from the date your complaint is received.

If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

Contact us

If you wish to obtain any more information about the Policies then please do not hesitate to contact our Head Office at: info@balyck.com . Definitions Any capitalised terms that are not defined in the Policies are understood to have the same meaning as in the Terms & Conditions.

Note: you may wish to request that the designer created a pop-up box that sates “I accept the Cookie Policy”.